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Big Box Battles

Worried retail clinics will take a chunk out of your business? Here's how to compete.



Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations

Using mobile technology to manage patient care is great … if the patient uses it correctly.

Having a data breach response plan on paper isn't enough. Practice staff expected to implement it must understand and be equipped to execute their tasks.

All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.


We continue to strive to provide good patient care, but there are only so many hours in a day, and patient tears won't make those hours multiply.

Monitoring patients remotely is one way to reduce healthcare costs, but it may also facilitate outcome-based reimbursement programs.

We asked physicians to share who or what inspired them to pursue medicine. Here's what they said.


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