In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Harrowing Diagnosis Brings out Best in Physician
For this doc, reacting to and treating a patients potentially life-threatening diagnosis brings out the best in her.
Physicians Grade the Trump Administration
More than 40 percent of physicians give the Trump administration an “F” in healthcare thus far. What has led to these tough grades?
The Cost of Miracle Drugs
Miracle drugs may not exist in the truest sense of the term, but any drug that comes with an easy co-pay is a miracle drug in this doctors eyes.
Concierge Medicine is Hard, Don't Go at it Alone
Don't make the mistake of starting an alternative payment program without doing your research first, warms a healthcare consultant.
Six Steps to a Successful Practice Open House
If executed properly, an open house can draw new patients into your practice while spreading your reputation throughout the community.
6 Lessons from the Opioid-Related Murder of a Physician
The tragic murder of Dr. Todd Graham due to not prescribing opioids to a patient is a cautionary tale for physicians and other providers.
Effective Physician-Patient Communication is a Must
Amid new theories on benefits of sharing medical records with patients, this physician believes a trusting physician-patient relationship remains essential.
How Small Practices Can Prepare for Value-Based Care
Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
12 Ways to Improve Patient Portal Usage
Many patients are resisting usage of patient portals or abandon using them after signing up. Here are 12 ways to get them on board permanently.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
4 Reasons for a Physician Rights & Responsibilities Document
Developing this kind of document can let physicians know what expectations your practice has of them.
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