In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Managing Patient Flow: How to Keep it Moving
Bottlenecks will happen at your practice, but that doesn't mean you have be complicit. Here are ways to keep patients flowing.
How Your Payer Directory Profile May Harm Your Practice
Insurance companies are grading you. You may know this, but do you know how to change your score?
The Scary Saga of the Anti-Vaccine Crusade
Despite an overwhelming abundance of evidence, some anti-vaccine advocates are insistent that they are not safe.
How to Give Bad News to Your Patients
Giving bad news is not fun, but as a doctor, it is something you'll have to do from time to time. Here are some tips on how to do it.
The Retirement Plan Physicians Should Consider
When do you plan on hanging up your stethoscope for good? Will it be your choice or your employer's choice?
PAs Offer Comprehensive Care to Growing Geriatric Population
With the geriatric patient population increasing, physicians can count on PAs to take a hands-on approach to managing their care.
Access to Care: What It Means in the U.S. and Abroad
As the healthcare system in the U.S. undergoes a shift under MACRA, it's important to look at "access to care" and what it means.
How Small Practices Can Prepare for Value-Based Care
Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
8 Issues for Physicians to Keep Top of Mind in 2017
What should physicians anticipate in 2017? Experts weigh in on eight issues that will affect the profession this year.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.
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