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Worried retail clinics will take a chunk out of your business? Here's how to compete.
Four Steps to Managing Unrealistic Patients
Being angry at a patient isn’t constructive. Instead, use these tips to manage a patient’s unrealistic expectations
mHealth Apps Only as Smart as the Patient
Using mobile technology to manage patient care is great … if the patient uses it correctly.
Before a Medical Data Breach, Begin Your Response Plan
Having a data breach response plan on paper isn't enough. Practice staff expected to implement it must understand and be equipped to execute their tasks.
Eight Things You Don't Want to Hear in the Exam Room
All of us have heard our share of patient complaints. One-liners that offer little room for anything more than an apology. Here's some advice on deflecting the worst zingers.
Balancing Patient Sympathy and Practice Policies
We continue to strive to provide good patient care, but there are only so many hours in a day, and patient tears won't make those hours multiply.
Improving Patient Outcomes with Remote Monitoring
Monitoring patients remotely is one way to reduce healthcare costs, but it may also facilitate outcome-based reimbursement programs.
Physicians Share What Inspired their Career Choice
We asked physicians to share who or what inspired them to pursue medicine. Here's what they said.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
Five Simple But Effective Ways to Boost Patient Satisfaction
Are you doing all you can to keep patients happy and healthy at your medical practice? Here are some simple, but effective, tips.
Patients' Biggest Pet Peeves about Doctors
Here's your opportunity to learn what you might want to avoid saying — or doing — next time a patient comes to your medical practice.
Ten Online Health Resources to Recommend to Patients
Are your patients relying too much on inaccurate information from Dr. Google? Here are some resources to steer them in a better direction.
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