In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
An Open Letter to Patients
A healthcare professional takes time to address some of the misconceptions patients may have when they present for care.
A Physician's Guide to Social Media
Here are a few dos and don'ts for physicians dipping their toes into the sometimes murky waters of social media.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
A Surefire Way to Satisfy Your Patients
This doctor has figured out the perfect way to increase patient satisfaction at his practice. It involves offering a tasty beverage in the waiting room.
Patient Concerns Are as Important as Symptoms
In order to provide comprehensive care, physicians need the ability to pick up on a patients concerns, not just their symptoms.
Human Trafficking: What Physicians Need to Know
Physicians need to know the signs of human trafficking so they can successfully diagnose, treat, and report an incident.
How Small Practices Can Prepare for Value-Based Care
Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
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