In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
The Family History Question You Can't Ask of Patients
It'd be nice to ask a new patient about their family history with malpractice lawsuits. Unfortunately, that's not allowed, as this physician finds out.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
America's Veterans in Your Practice
The PA profession, which is rooted in the military, is celebrating its 50th anniversary. Today, many Certified PAs are now treating those who served our country.
Stop Signing Doctor's Notes to Avoid Being Sued
There is a precedent happening in pediatrics as helicopter parents and overbearing daycare centers have created a sharp increase in "doctor's notes."
The Do's and Don'ts of Medical Malpractice
Don't let a lack of communication, EHR misadventures, or failure to be prepared lead to a damaging malpractice suit at your practice.
AMA Got it Wrong: Inconvenience, Not Retail, is the Enemy
A recent policy adopted by the AMA sends the wrong message to physician practices about the so-called threat of retail clinics.
In-flight Emergencies: Is There a Doctor On Board?
It's time to better educate, and equip physicians and flight crews for common in-flight emergencies, according to this doc.
How Small Practices Can Prepare for Value-Based Care
Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
4 Reasons for a Physician Rights & Responsibilities Document
Developing this kind of document can let physicians know what expectations your practice has of them.
The Worst Things You Can Say to a Patient
The biggest obstacle between you and your patients having an optimal relationship is potentially the words that come out of your mouth.
13 Red Flags Your Pain Patient is a Drug Seeker
While prescription registries have made it easier to track down drug seekers, they are not foolproof. Here are red flags you should be looking out for.
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