In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
New HHS Chief Reportedly Picked
Pharma exec Alex Azar could be next in line to take over as Secretary of the Department of Health and Human Services.
The Madness of a New Type of Practice Model
This doctor finds out about a new type of practice payment model — an idea that's completely foreign to her. Third-party payers stay away!
Patients Know Their Body Best
This physician listens and respects her patients self-diagnosis while using her medical background to decide treatment methods.
Understanding the Art of Scheduling Patients
If you aren't giving your front-office staff kudos on a daily basis, you need to look closer at how they schedule your patients.
How to Meet Patient Demand at Your Practice
Patients want in-demand service. Here are a few ways to provide that to them at your practice.
Opioids and Medical Licensure Risks
Physicians need to be careful when it comes to prescribing opioids for many reasons including putting their medical license at risk.
10 Ways to Improve Patient Health Literacy
Here are a few examples of what medical professionals, administrators and consultants across the United States are doing to improve health literacy.
How Small Practices Can Prepare for Value-Based Care
Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
12 Ways to Improve Patient Portal Usage
Many patients are resisting usage of patient portals or abandon using them after signing up. Here are 12 ways to get them on board permanently.
The Best Ways to Deal with a Disappointed Patient
Disappointed and angry patients are more likely to sue you for malpractice. Our advisory board shares tips on how to avoid this situation.
8 Ways to Turn Patients, Staffers into Practice Advocates
Your patients and staff members are your best marketing tool. Get them to be "super fans" of you and your practice.
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