In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Access to Care: What It Means in the U.S. and Abroad
As the healthcare system in the U.S. undergoes a shift under MACRA, it's important to look at "access to care" and what it means.
3 Ways to Not Flunk Social Media at Your Practice
This doctor's practice found out he was failing at social media. He offers three suggestions that could help you avoid this fate.
Convenience is Vital to Beating the Minute Clinics
Be as convenient to patients as much as possible if you want to compete with the growing abundance of quick-care clinics.
4 Trends that Will Impact Healthcare in 2017
While there is a lot of uncertainty over what will happen in healthcare this year, one expert predicts that value-based care isn't going anywhere.
The Evolving Patient-Doctor Relationship is as Vital as Ever
A lot stands in the way of a strong patient-doctor relationship these days, specifically the cost of care. But physicians must remain committed.
The Patient Empathy Problem Physicians Must Face
One physician nearly died from a ruptured tumor in her liver. From this life threatening experience, she learned the importance of empathy in medicine.
When Patients Overreact to Health Policy Changes
What will happen with U.S. healthcare policy? No one knows, but one patient is worrying a little too much about the change from Obamacare to Trumpcare.
How Small Practices Can Prepare for Value-Based Care
Changes to physician compensation are looming, so now is the time for small practices to start focusing on value. Here's how.
The One Thing that Most Improves Patient Satisfaction
So many physicians are working hard to improve patient satisfaction. Here's the one the one thing they can do to make the most positive impact.
Three Payer Contract Negotiation Strategies
Have an upcoming contract negotiation with a payer? Let Marcia Brauchler give you three key strategies before you sit down at the table.
What Physicians Should Know: 7 Retail Clinic Statistics
Watch this three-minute video to gain a better understanding of how retail-based medical clinics are evolving and how patients are reacting to them.
10 Tips on Dealing with Problem Patients at Your Practice
Every doctor wants to see the best in their patients, but the truth is some will cause you trouble. Here are tips to deal with problem patients.
Top 11 Customer Service Tips for Practices
Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
8 Issues for Physicians to Keep Top of Mind in 2017
What should physicians anticipate in 2017? Experts weigh in on eight issues that will affect the profession this year.
Experts Share 7 Tips on Retaining Patients
Practices are facing intense competition nowadays in trying to retain their patients. Experts share their secrets to get patients to keep coming back.
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