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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

People are often oblivious to their irritating habits. Here are strategies for dealing with three types of irksome behavior.

Effective communication is a necessity for positive and productive medical practice workplace interactions.

You want your new medical practice staff members to create a great first impression with the rest of the staff and physicians. Here's how to help.

They say that the first year of any new business is the toughest, and we can second that. Here are three lessons we learned that can benefit medical practices.

Eight years after opening their medical practice, a physician and administrator spouse team reflects on what makes them successful.

My medical practice donates to various organizations. Recently, I had an idea about how charitable giving could lead to a happier, more professional staff.

Strong leaders and high achievers in various organizations possess many common characteristics. Here's what they are, and what they mean for physicians.

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