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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

Frustration goes way down when expectations are explicit and achievable. Frustration with staff provides a good example of the theory.

One of the challenges with physician work-life balance is maintaining boundaries — specifically when guilt gets in the way.

The key to dealing with problem medical practice employees who question your decisions is moving quickly to fix the behavior. Here's what I recommend.

In this day and age, so much is competing for our time and attention. Here are a few ways to keep from getting bogged down at your medical practice.

We are trained to believe that tackling multiple items is efficient and productive, but that's a huge misconception.

Sleuthing out root problems in your practice operations may begin with simply asking "Why?"

Productive healthcare professionals who are able to pace themselves according to their cycle of productivity accomplish more in less time. Here are four tips.

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