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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

The balance between medical failures and successes can be challenging to navigate. Yet, for our own benefit and sanity, we must accept our humanity.

When things aren't working, resilient physicians manage to figure out how to get back on track. Here are three ways to build up your resiliency.

Whether you are hoping to solve a problem at your practice or simply trying to improve a process, the easy-to-follow OODA Loop method can help.

Here are four common difficult personality types you may have as employees at your medical practice and how to deal with them.

"Better-performing medical practices" excel in four performance categories, according to the MGMA. How does your practice stack up?

You may talk about growth at your medical practice, but are you walking the walk? Here are three ways to boost both personal and professional growth.

If your medical practice staff members aren't doing these eight things, it's time to make teamwork a bigger priority.

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