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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

When medical staff members do not perform tasks properly, it drives down productivity and profits. Here's how to gauge the size of the problem and resolve it.

Recently we suffered a multi-part network crash at our medical practice. Here are some of the lessons I learned while helping my practice deal with the disaster.

Give up on trying to motivate your medical practice staff. Here's what to do instead.

Feel like your staff is slacking? Here are 12 ways to get them back into tip-top shape.

Knowing how to calculate RVU values is critical if you are going to apply them to any other applications. Here's a primer for your medical practice.

Physicians don't always get along. The good news is that there are specific tactics to repair the damage and restore the relationship.

When annual reviews for practice employees come around, having measurable metrics in place will make the meeting go more smoothly. Here are some ideas.

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