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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

Here are four common difficult personality types you may have as employees at your medical practice and how to deal with them.

"Better-performing medical practices" excel in four performance categories, according to the MGMA. How does your practice stack up?

You may talk about growth at your medical practice, but are you walking the walk? Here are three ways to boost both personal and professional growth.

If your medical practice staff members aren't doing these eight things, it's time to make teamwork a bigger priority.

It can be difficult to tell when fatigue transitions into dangerous territory. Here are seven signs physicians should watch out for.

Frustration goes way down when expectations are explicit and achievable. Frustration with staff provides a good example of the theory.

One of the challenges with physician work-life balance is maintaining boundaries — specifically when guilt gets in the way.

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