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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

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Here are some questions that can help physicians and medical practice managers determine if they can safely take on more responsibilities.

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Value-based reimbursement programs have arrived. Physicians can react with frustration or adjust their practices to meet the new metrics for payment.

Productivity will determine how successful a medical practice is against its competition. Here are some ways to step up the productivity level at your practice.

PQRS is extremely complicated and in a state of flux. These measures are not going away and are already seeing uptake with private payers.

Medical practice managers and physicians face difficult problems almost daily. Here are three ways to approach them in a healthier manner.

We are robbing our patients of the resource of our time and I truly believe their health is suffering for it.

The law can limit a physician’s potential income by placing a cap on earnings. Here's when, why, and what physicians should know.

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