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Performance

15 Things Doctors Hate Hearing Patients Say

Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.

Performance

It is not the presence of conflict that is critical; it is the ability to resolve it in a productive and healthy manner that matters most.

Interruptions are now the chief impediment for doctors and medical office staff when it comes to getting things done. Here's how to deal with them.

Medical practices are busy places with limited resources — it often makes sense to outsource functions not directly related to the practice of medicine.

You might need to readjust your sleeping habits or your pre-bedtime rituals, but getting enough sleep is the key to a successful workday.

While many external factors affect work-life balance, the internal battles we fight are often the most challenging. Here's how I propose to change that.

You know your medical practice staff member deserves a raise, but the timing isn’t right. Here are some alternatives experts recommend.

Here are some small ways to help your medical practice staff provide great patient care despite fewer resources and a smaller team.

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