Because reimbursement and practice models are now embracing value-based metrics, the pressure is on docs to satisfy patient expectations of great customer service. However, we know that illness can often leave patients feeling sour. In order to lighten the mood, we've collected a list of docs' "least-favorite" patient complaints.

Good news: there are ways to improve your patient relations. Read "Communication Tips for Physicians" to hone your skills to create positive relationships with your patients.


Clear and well-respected boundaries between medical practice managers and physicians are essential. Here's how to better define them.

A closer look at the pros and cons of the popular ABMS MOC program, and whether it's worth a doctor's time and money.

Sometimes the simplest ideas are the most powerful change agents in improving the quality and consistency of medicine.

Sometimes physicians and staff are so wrapped up in the pressures of their work that they overlook obvious missteps when interacting with patients.

You have a practice manager or administrator in place, but that does not mean you can leave all the practice management responsibilities up to him.

As the face-to-face time physicians can spend with patients falls, these eight tools can help physicians maximize their patient visits.

Family physician L. Gordon Moore shares eight efficiency improvement tips for medical practices.


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