Eleven Things to Never Say to Patients
Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.
Eleven Ways to Improve Patient Wait Time
Patients tend to have a love-hate relationship with the waiting room. Here's how to make the experience better for them and your medical practice.
Dealing with a Patient's Disruptive Family
Here's how to address and deescalate the situation when family members become disruptive or aggressive, and threaten to hinder patient care.
Why Physicians Must Confront Drug-Seeking Patients
Drug-seeking patients are likely coming to your practice. Here's how to address the situation and, if necessary, end a physician-patient relationship.
Diffusing Angry Patients: It's as Simple as ABCD
Any patient can become violent or angry at your medical practice. Follow these tips to prevent an intense situation from sidetracking your treatment.