Video & Interviews

Two health care attorneys discuss noncompetes, private equity, practice succession and more.

A former hospital CEO discusses a solution that probably costs much less than practice leaders may think.

A practice can look healthy on paper until its best medical assistant quits. BackPocket Talent co-founders Rachel Brace and Nicole Hart explain how career ladders, pay tied to specific skills and retention bonuses can keep staff in place.

Neil Baum, MD, explains how to write a practice mission statement and shares the three commitments his own practice posted on the office wall.

Neil Baum, MD, offers three tips for new physicians entering practice.

MGMA's Anders Gilberg on the 2027 conversion factor cut, budget neutrality, modifier 25 and why MVPs won't ease the reporting load.

Taya Gordon on the denials, contracts and documentation gaps quietly draining practice revenue, and how to find them before they grow.

Nearly one-third of physicians get sued. Neil Baum, MD, on the two failures behind many claims and why undocumented consent is no consent.

As reimbursement grows more complex, this session walks through practical ways to close revenue leakage, prevent denials and put AI and automation to work in the revenue cycle.

Practices are being squeezed by staffing shortages, falling reimbursement and administrative creep — this session covers how to add credentialed capacity without stretching the team you can't replace.

Anger in a practice lands on your staff. Neil Baum, MD, on four flashpoints, from the front desk to the billing office, and how to defuse them.

Patients skip doses for all kinds of reasons. Neil Baum, MD, on 10 technologies that keep them on track between visits.

Two Lego pins one hole off cost two hours. In a practice, small errors cost far more. Neil Baum, MD, on 10 details that matter.

How a phone is answered and when labs are ordered can reshape a practice. Neil Baum, MD, explains the butterfly effect.

Neil Baum, M.D., on why most clinical alerts are noise and three ways practices can cut through it to focus on what's actionable.

MGMA's Anders Gilberg breaks down the new IDR rule: a $15 filing fee, clearer claim codes and the payment problems that remain.

Neil Baum, MD, on why no patient visit is complete until the physician confirms the patient understands the treatment plan.

Neil Baum, M.D., shares three ways to keep patients loyal to your practice, from communication to cost transparency.

Neil Baum, M.D. on why convenience, not just diagnosis, is what keeps patients loyal and coming back to your practice

The leap from training to practice trips up new physicians. Neil Baum, M.D., breaks down what to handle before patient No. 1.

Lucien Roberts and Bert Wilson break down allowables, collection percentages and accounts receivable on this episode of The Back Office.

Neil Baum, M.D., shares three habits from more than 40 years in practice that exceed patient expectations and help reduce physician burnout.

Neil Baum, M.D., draws on restaurant service principles to help physicians improve patient experience, handle mistakes and build lasting loyalty.

Neil Baum, M.D., makes the case for why AI will never replace the human connection at the core of patient care.

A thank-you note from Lou Holtz inspired Neil Baum, M.D., to share why handwritten notes are a powerful tool for physician practices.

Neil Baum, M.D., explains why physicians should build a social media presence to reach patients and counter health misinformation.

Neil Baum, M.D., walks through structuring staff meetings that support patient care, improve workflows and strengthen team cohesion.

Lucien Roberts and Bert Wilson break down how Medicare's fee schedule works and what it means for practice charges on The Back Office.

Neil Baum, M.D., breaks down what ChatGPT Health does and what physicians should know about patients arriving with AI-generated health information.

Practice administration expert Lucien Roberts breaks down Medicare, fees and the business of medicine in a new series, "The Back Office."