Video & Interviews

Neil Baum, M.D. on why convenience, not just diagnosis, is what keeps patients loyal and coming back to your practice

The leap from training to practice trips up new physicians. Neil Baum, MD, breaks down what to handle before patient one.

Lucien Roberts and Bert Wilson break down allowables, collection percentages and accounts receivable on this episode of The Back Office.

Neil Baum, M.D., shares three habits from more than 40 years in practice that exceed patient expectations and help reduce physician burnout.

Neil Baum, M.D., draws on restaurant service principles to help physicians improve patient experience, handle mistakes and build lasting loyalty.

Neil Baum, M.D., makes the case for why AI will never replace the human connection at the core of patient care.

A thank-you note from Lou Holtz inspired Neil Baum, M.D., to share why handwritten notes are a powerful tool for physician practices.

Neil Baum, M.D., explains why physicians should build a social media presence to reach patients and counter health misinformation.

Neil Baum, M.D., walks through structuring staff meetings that support patient care, improve workflows and strengthen team cohesion.

Lucien Roberts and Bert Wilson break down how Medicare's fee schedule works and what it means for practice charges on The Back Office.

Neil Baum, M.D., breaks down what ChatGPT Health does and what physicians should know about patients arriving with AI-generated health information.

Practice administration expert Lucien Roberts breaks down Medicare, fees and the business of medicine in a new series, "The Back Office."

Denials cost more than time. Michelle Scott shares how to cut A/R days, improve claim accuracy, and protect cash flow without overhauling your systems.

Anders Gilberg of MGMA breaks down Medicare reimbursement, telehealth, quality reporting and surprise billing policies affecting physician practices.

Justin Lam of Cool Blue VA on why delegation fails in medical practices and how outcome-based systems and virtual assistants can fix it.

Bronson Cox of Encoda shares proven frameworks and real-world data to help practices move beyond surface metrics and build lasting financial health.

Doral Jacobsen explains why price transparency data is more limited than you think and how to flip the script in payer negotiations.

Melinda Mastel of the Medical College of Wisconsin breaks down how finance leaders can build strategic thinking into their everyday workflow.

30 days to fix payer friction? Kem Tolliver breaks down the three moves revenue cycle leaders should make first; and why waiting in a queue isn't a strategy.

Neil Baum, M.D., gives seven tips to enhance the patient experience.

Melinda Mastel on why hidden operational drift, not finances, is often what quietly pushes a medical group off budget.

Doral Jacobsen of Prosper Beyond VBC explains why so many practices feel defeated before payer negotiations even start and what to do about it.

Revenue cycle and business strategy shouldn't operate in silos. Kem Tolliver explains how to align the two, quarter by quarter.

Neil Baum, M.D., talks about the intersection of marketing and quality.

Health care may be essential, but that doesn't exempt your practice from immigration compliance. Attorney Katie Russell breaks down the biggest gaps.

Melinda Mastel of the Medical College of Wisconsin says one simple question can reveal the operational issues hiding behind a missed budget.

John Pack: Practices can fund growth and keep control with cash-flow-based debt or asset-backed credit lines tied to AR, equipment or real estate.

Immigration attorney Katie Russell explains why medical practices should worry less about ICE raids and more about whether their I-9 binder is in order.

John Pack: Lenders size up practices by EBITDA, AR days and payer mix. Strong margins and clean receivables can unlock better financing.

Neil Baum, M.D., discusses the importance of observation in the practice of medicine.