Patient Engagement & Communications

Patient portals have evolved into essential tools for patient engagement, yet many remain outdated.

These essential marketing strategies will elevate your medical practice's visibility and attract patients in a competitive health care landscape.

Regular, high-quality content boosts your medical practice's online presence and enhances search engine rankings for patient engagement.

Delivering exceptional patient experiences requires fresh enthusiasm, regardless of repetition. Transform ordinary interactions into extraordinary ones with every encounter.

Healthcare practitioners face challenges combating health misinformation as patients increasingly rely on the internet for medical advice. Trust and communication are key.

Two-way text messaging enhances patient engagement and communication throughout the total joint replacement journey, ensuring better outcomes and support.

Health care consumers seek seamless payment experiences that match their digital expectations. Providers must offer flexible options to enhance satisfaction and collections.

From reducing denials to filling last-minute slots, here's how smart practice administrators are using artificial intelligence (AI) to streamline operations and boost revenue.

From follow-up texts to micro-learning videos, these 11 low-cost strategies help practices boost patient satisfaction, improve outcomes and protect revenue between visits.

Strong patient engagement and clear patient-provider communication empower physician practices to improve health outcomes and reduce costly malpractice claims.

Creating memorable patient experiences boosts loyalty and encourages repeat visits to your medical practice. Transform interactions into lasting connections.

Your weekly dose of wisdom from the Physicians Practice experts.

Your weekly dose of wisdom from the Physicians Practice experts.

Neil Baum, MD, explains how retaining the good associates you've attracted to your practice can lead to higher income for you.

Your weekly dose of wisdom from the Physicians Practice experts.

Neil Baum, MD, describes some of the lessons physicians and practice administrators should take from the late Pope Francis.

Your weekly dose of wisdom from the Physicians Practice experts.

Neil Baum, MD, explains how the age old medical practice of shaking hands with patients and how it can help demonstrate trust.

Neil Baum, MD, explains the benefits of appearing in the media and how to attract their attention.

Celebrate Patient Experience Week by implementing seven low-cost, high-impact strategies that transform your medical practice into a more welcoming, inclusive office and boost patient satisfaction.

Neil Baum, MD, explains how to build loyalty which is cheaper than attracting new patients.

Boost patient satisfaction and retention with these nine proven strategies to improve the patient experience in your medical practice.

Discover essential medical practice marketing metrics—cost per lead (CPL), patient acquisition cost (PAC) and return on investment (ROI)—to attract more patients and maximize revenue with data-driven decisions.

Discover eight practical, low-cost marketing strategies to help medical practices attract new patients, boost visibility, and grow sustainably in today’s competitive healthcare landscape.

With the right strategy and tone, you can transform a critical review into an opportunity to strengthen patient relationship.

Discover 11 proven strategies to boost patient satisfaction, enhance the patient experience and improve retention at your medical practice.

Neil Baum, MD, tells how to deal with last minute patient questions.

Learn when and how to properly dismiss a patient from your medical practice with this step-by-step guide covering legal, ethical, and professional best practices.

Why improving wait times matters — and how your practice can do it efficiently.

Neil Baum, MD, gives tips on dealing with difficult callers at your medical practice.