Reputation management and patient engagement work hand in glove

Topics

Faisal as SVP & General Manager - Clinical Networks, leads business lines focused on enabling clinical connectivity for CHANGE Healthcare clients across various care settings. Most recently, Faisal was the President/CEO of Truveris Inc, a venture funded SaaS Healthcare IT company focused on managing pharmacy spend for Fortune 1000 and government entities. He successfully led significant up round of growth equity led by McKesson Ventures.

Prior to Truveris, Faisal Mushtaq was a SVP & General Manager for the Payer & Life Sciences business at Allscripts. This business focused on bringing innovative solutions across the entire healthcare value chain generating immediate value for providers and patients by leveraging Allscripts clinical data, adherence and education messaging infrastructure to enable improved clinical outcomes. He also oversaw the Payerpath RCM business.

Faisal has been in the healthcare IT industry since 2000 and has extensive entrepreneurial business experience. He has led teams of all sizes, spanning many organizational areas including Portfolio Strategy, Sales, Business Development, Technology, Operations and Software Development.

Faisal earned Bachelor of Science degrees in Computer Science and Computer Engineering from the University of Wisconsin-Madison. He has also completed Advanced Management Program at Harvard Business School.

Executive Director of Consumer Payment Solutions, Change Healthcare

Matt Moore is responsible for the strategy and product development for consumer healthcare payment solutions, focusing on the provider market.

Prior to the McKesson Technology Solutions and Change Healthcare merger, Matt joined McKesson ten years ago and was responsible for the patient access business. In that role, Matt launched a highly innovative and configurable patient statement platform that was tightly integrated with the consumer payment solution and an industry-leading authorization verification solution as part of Change Healthcare’s market-leading Clearance product.

Prior to Change Healthcare, Matt spent the previous twenty years of his career working with large U.S. financial institutions including ABN Amro, U.S. Bank, and First National Bank of Chicago (now Chase) developing and launching online transactional solutions for all banking segments, invoice presentation and remittance processing solutions for retail and commercial companies, and designed EBPP and EIPP revenue management services for small businesses.

Articles

Consumer demand, the shift to value-based care, and the regulatory push for transparency are fueling the need for seamless integration and data sharing only achieved with cloud-based interoperability.

Cloud-based interoperability will accelerate clinical outcomes

Rich Parker, MD is Chief Medical Officer at healthcare data and software company 

, a widely recognized leader in population health management.

Predictive analytics, patient stratification engines, and rules-based outreach campaigns have tremendous potential to right the ship.

Reversing the decline in childhood vaccination rates with data analytics

Videos

How physicians can adopt new communication strategies 

Developing new patient communication strategies during and after the pandemic

Patient lending programs give patients more options for payment and can increase the amount of care a physician can provide

Patient Lending for Physician Practices with Keith Gruebele

 which provides medical practices and health systems with streamlined patient engagement solutions to help reduce staff workload, accelerate revenue collection and provide a quality overall patient experience. He has a strong background of executive leadership in technology and digital healthcare, spending more than 20 years at ADP and also serving as COO and CEO of the employer wellness company Viverae/SimplyWell.

A single patient-engagement platform can help practices cut operating expenses by up to 50% annually.

Leaving the Clipboard at the Digital Front Door: The call to modernize patient engagement

Medical Director, US Clinical Affairs at 

Barriers physicians should be aware of and solutions for achieving optimal asthma control. 

Treating asthmatic patients during the COVID-19 pandemic 

Nearly 30% of adults reported depression symptoms compared to 8.5% before the pandemic.

Understanding patients’ heightened depression, anxiety due to COVID-19

Christine Marshall MD, MBA is a 2015 graduate of the University of Medicine and Health Sciences, St. Kitts. She received her MBA from Davenport University and completed a family medicine residency at Lehigh Valley Health Network in Allentown, PA. Dr. Marshall is board certified in family medicine and obesity medicine. She currently works at

in Quakertown, PA. She is also a clinical faculty member of a partnering medical school at the University of South Florida where she teaches and coaches medical students.

Slideshows

September is Deaf Awareness Month, these tips will help patients who are deaf have better medical experiences. 

Tips for treating deaf patients

87 percent of patients surveyed by MGMA said safety was the number one reason they are reluctant to visit doctors' offices.

How to effectively communicate to get patients back to the office

, JD, MBA, advises clients on compliance and transactions in healthcare, cybersecurity, corporate and securities law, while representing plaintiffs in False Claims Act and Dodd-Frank whistleblower cases. She also teaches bioethics at Baylor College of Medicine in Houston. Rachel can be reached through her website, 

Teleworking and telehealth have opened more doors for cybercriminals due to a lack of technical, administrative, and physical safeguards.

Patient Engagement & Communications