Technology & AI

Six national physician organizations warned that claims of AI superiority undermine patient trust, putting new attention on how practices set rules for AI use by clinicians and staff.

About 34 percent of medical groups have built their own tools with AI. Check HIPAA, code ownership and insurance before yours goes live.

Pew found 72 percent of adults want to know when AI touches their care. Only 16 percent say a doctor has ever told them.

CMS dropped 760,000 marketplace enrollees in a fraud sweep. Real-time eligibility checks keep the fallout from turning into denials.

Someone else configured your EHR. These 18 defaults quietly add clicks, inbox noise and compliance risk to every clinic day.

Federal accessibility rules now cover practice websites, portals and online forms. The deadline moved, but the lawsuits and complaints didn't.

The 2026 Healthcare Workforce Barometer measures the gap between what practice leaders think their staff want, and what staff say they want.

AI scribes won't do all your charting. Define their use cases, cut redundant steps and reshape workflows to see real time savings.

Four in five practices already run AI in the front office. Far fewer have written the rules, picked the metrics or named what stays human.

Payers must turn on four prior authorization APIs by Jan. 1. Practices have no deadline, which is why most will get nothing from it.

Portal messages jumped 153 percent in five years while visits went up too. Eleven ways to get the inbox back under control.

Patients accept AI scribes when the conversation is handled right. What the evidence shows, plus a sample consent form.

Fax is still the default in most practices. Here is how to retire the lines one workflow at a time, without breaking your referral pipeline.

Texting is the highest-response channel in your practice and the least governed. Here are 13 rules before the FCC's 2027 deadline.

Pilot new workflows and technology with a handful of physicians first. Beta testing surfaces the problems before they get expensive.

Before buying another dashboard, run the eight reports your practice management system already generates.

Staff are pasting patient information into chatbots no one approved. Nine steps to pull that use into the open, and into compliance.

CMS's interoperability pledge just turned a year old, and the FHIR criteria are live. Here's what to ask your EHR vendor now.

Patients size up your practice before they ever call. Eight fixes for the tools they hit first.

How to prepare for when AI changes interactions with patients, staff and vendors

AI scribes reached exam rooms faster than the policies meant to govern them. Nine controls for a tool your practice already runs.

Payer algorithms deny in seconds. Eight moves that turn an automated no into a decision a human has to defend.

One-third of adults now ask a chatbot before they ask you. Seven ways to handle the AI patients bring into the exam room.

MFA and encryption are about to become mandatory under HIPAA. Here are 10 security gaps to close before a breach or auditor finds them.

Are the systems you retired still on the network? Here are eight steps to shut them down before a regulator or an attacker finds them.