Technology & AI

Portal messages jumped 153 percent in five years while visits went up too. Eleven ways to get the inbox back under control.

Patients accept AI scribes when the conversation is handled right. What the evidence shows, plus a sample consent form.

Fax is still the default in most practices. Here is how to retire the lines one workflow at a time, without breaking your referral pipeline.

Texting is the highest-response channel in your practice and the least governed. Here are 13 rules before the FCC's 2027 deadline.

Pilot new workflows and technology with a handful of physicians first. Beta testing surfaces the problems before they get expensive.

Before buying another dashboard, run the eight reports your practice management system already generates.

Staff are pasting patient information into chatbots no one approved. Nine steps to pull that use into the open, and into compliance.

CMS's interoperability pledge just turned a year old, and the FHIR criteria are live. Here's what to ask your EHR vendor now.

Patients size up your practice before they ever call. Eight fixes for the tools they hit first.

How to prepare for when AI changes interactions with patients, staff and vendors

AI scribes reached exam rooms faster than the policies meant to govern them. Nine controls for a tool your practice already runs.

Payer algorithms deny in seconds. Eight moves that turn an automated no into a decision a human has to defend.

One-third of adults now ask a chatbot before they ask you. Seven ways to handle the AI patients bring into the exam room.

MFA and encryption are about to become mandatory under HIPAA. Here are 10 security gaps to close before a breach or auditor finds them.

Are the systems you retired still on the network? Here are eight steps to shut them down before a regulator or an attacker finds them.

Medicare would pay for RPM and RTM only when practice-employed clinical staff do the work under the CY 2027 fee schedule proposal.

The EHR is dark and the waiting room is full. Eight moves that keep patients moving and revenue flowing until systems come back.

Providers won the federal fight over website tracking and still face lawsuits, and most practices have never audited their own site.

Adoption outran governance, and these eight fixes close the gap before the 2027 deadlines land.

Patients are asking chatbots about your practice and the answers are often wrong. Here are nine fixes to take control of them.

Switching vendors can feel risky, so practices often wait too long. These 8 signs, all measurable, tell you when staying costs more than leaving.

The long holiday weekend is a stress test for your practice tech, and here are seven weak spots the Fourth of July tends to find.

It's the week of the Fourth of July. Here are 10 ways AI and automation can free your revenue cycle from the manual grind behind every denied claim.

Indiana limits AI downcoding of physician claims July 1, and more states are moving to rein in payers.

Automating revenue cycle management can shift hidden costs onto your practice. Here are five ways to modernize without losing the human touch.