If you find yourself growling, scowling or about to explode, try these tactics to improve your mood and (keep your cool).
Slide References:1. Barsade, Sigal G., The Ripple Effect: Emotional Contagion and Its Influence on Group Behavior; Administrative Science Quarterly, Vol. 47, No. 4 (Dec. 2002), pp. 644 â 675.2. Montgomery, Anthony. "The Inevitability of Physician Burnout: Implications for Interventions;" Burnout Research, Vol. 1, No. 1 (June 2014), pp. 50-56.3. Grandey, A., et. al. Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes. Vol. 96, Issue 1 (January 2005) pp. 38-55.4. Interview with Daniel Gilbert. "The Science Behind the Smile," Harvard Business Review, January-February 2012.