, PhD, is CEO of Brain-Based Strategies Consulting, where she specializes in executive coaching, leadership and team development and organizational transformation. Catherine has an extensive background in healthcare, where she works with physicians, nurses and hospital executives to create cultures of learning, collaboration and engagement. 

Slide References:1. Barsade, Sigal G., The Ripple Effect: Emotional Contagion and Its Influence on Group Behavior; Administrative Science Quarterly, Vol. 47, No. 4 (Dec. 2002), pp. 644 â 675.2. Montgomery, Anthony. "The Inevitability of Physician Burnout: Implications for Interventions;" Burnout Research, Vol. 1, No. 1 (June 2014), pp. 50-56.3. Grandey, A., et. al. Is “service with a smile” enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes. Vol. 96, Issue 1 (January 2005) pp. 38-55.4. Interview with Daniel Gilbert. "The Science Behind the Smile," Harvard Business Review, January-February 2012.

Pearls

If you find yourself growling, scowling or about to explode, try these tactics to improve your mood and (keep your cool).