Major insurance carriers are constantly denying or delaying payment by asking for patient information to be updated. We ask patients to call the insurers and update their information; needless to say, patients don't follow up very frequently. How can we improve patient compliance, make the carrier responsible to obtain these updates, or somehow get paid?

Unfortunately, there is no magical solution to the problem - and it occurs a lot. We suggest you identify if there are certain factors that trigger this routinely - missing phone numbers, haven't visited in six months - and advise patients to call while they're in your office. Don't let them get home and forget about it.

Major insurance carriers are constantly denying or delaying payment by asking for patient information to be updated. Even though we ask patients to update their information, follow-up is poor. How can we improve patient compliance?