Registration Accuracy
What is the best way to track registration accuracy and capture an accuracy rate? We can't look at every claim before it goes out to make sure the information gathered at registration is accurate.
Question: What is the best way to track registration accuracy and capture an accuracy rate? We can't look at every claim before it goes out to make sure the information gathered at registration is accurate.
Answer: Actually, some groups do perform a quality control check on each account prior to it being processed. This is a great way to measure accuracy, but - you're right - it is incredibly time-consuming.
Instead, you can pull accounts at random. For example, pull 25 accounts per receptionist per month - or per week, if you have time. In addition, maintain a log of all errors that are found retroactively - that is, when working a denial. Use both of these methods consistently over time and by employee, and you should be able to capture a good accuracy rate.
The Role of Third-Party Financing in the Health and Wellness Payment Landscape
April 17th 2025"How patients access and seek out health and wellness care continues to evolve amid growing costs and a changing healthcare landscape – and communication around payment options continues to impact how patients select their provider. In this whitepaper, Synchrony shares new data on the vital role alternative payment options have on patient decisions, and how providers can strengthen their financial offerings. Learning Objectives: • Learn the current trends impacting the ability of in-house financing plans to meet patient demands. • Understand patients’ financing preferences and how it directly impacts behaviors when pursuing care and choosing a provider. • Discover how third-party financing can support practices to meet patients’ needs, help relieve administrative burdens, and stay competitive within an ever-evolving healthcare industry. "
