Registration Accuracy

September 1, 2004

What is the best way to track registration accuracy and capture an accuracy rate? We can't look at every claim before it goes out to make sure the information gathered at registration is accurate.

Question: What is the best way to track registration accuracy and capture an accuracy rate? We can't look at every claim before it goes out to make sure the information gathered at registration is accurate.

Answer: Actually, some groups do perform a quality control check on each account prior to it being processed. This is a great way to measure accuracy, but - you're right - it is incredibly time-consuming.

Instead, you can pull accounts at random. For example, pull 25 accounts per receptionist per month - or per week, if you have time. In addition, maintain a log of all errors that are found retroactively - that is, when working a denial. Use both of these methods consistently over time and by employee, and you should be able to capture a good accuracy rate.