The Virtual Waiting Room

The COVID-19 pandemic caused many patients to lose trust in the health care system.

Physicians Practice® spoke with Kristina Hutson, a product line developer at Availity, about surprise billing events in independent healthcare practices and what owners and administrators can do to reduce the likelihood of their occurrence.

Patient engagement should go beyond just administrative work and scheduling appointments.

Physicians Practice® spoke with Rachael Sauceman, the head of strategic initiatives for Full Media—a digital marketing agency based in Chattanooga, Tennessee—about how practices can best market their services in the digital realm.

When patients fail to understand or follow a physician’s advice, it can lead to frustration for the physician, an increased workload due to the need to address non-adherence, or the risk of a medical error.

With search engines and artificial intelligence tools, it may be incredibly easy to search for “how” to do something, but it’s often the “why,” “where,” and “when” that elude us when first starting a new discipline.