In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Balancing Patient Privacy with Patient Engagement
With a goal in making electronic patient engagement efforts as informative and user-friendly as possible, health care practitioners are challenged with maintaining the security and privacy of patients.
Don't Let Cybercriminals Infiltrate Your Practice
Cybercriminals are increasingly going after healthcare providers. Make sure you put protections in place to keep your information safe.
What are the Rules of HIPAA During an Emergency?
A recent scenario brought up questions of HIPAA compliance during an emergency, such as patient exhibiting erratic behavior.
Overpayment Requests Continue to Confound Practices
In our recurring blog "Inbox," we also get reader feedback on payers not requesting overpayments and the biggest HIPAA incidents of 2016.
Get Serious About Coding Compliance in 2017
It's time to get serious about your compliance plan for improper coding and billing issues and overpayments. Here are five actions to take.
The Worst HIPAA-related Incidents of 2016
There were several multimillion dollar HIPAA settlements this year, including the largest settlement to-date. Here is a summary of the worst incidents.
8 Steps to Developing a Health IT Security Training Program
Avoid having problems with data protection. Here are eight steps to take to develop and support an effective IT security training program.
Top 5 Reasons Physicians Give for Avoiding Social Media
Physician and social media expert Russell Faust describes the top obstacles preventing doctors from utilizing social media as a tool for their medical practice.
9 Safeguards to Avert Ransomware at Your Practice
Small practices can take steps to avoid being hit with ransomware. The key focus should be on implementing technical safeguards and working with staff.
Eleven Things to Never Say to Patients
Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.
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