In the digital age, customer service matters to physician practices more than ever. Read up on how to improve the patient experience and specific tips to get you started. Also, what's the best way to dismiss a problem patient?
Overpayment Requests Continue to Confound Practices
In our recurring blog "Inbox," we also get reader feedback on payers not requesting overpayments and the biggest HIPAA incidents of 2016.
Get Serious About Coding Compliance in 2017
It's time to get serious about your compliance plan for improper coding and billing issues and overpayments. Here are five actions to take.
The Worst HIPAA-related Incidents of 2016
There were several multimillion dollar HIPAA settlements this year, including the largest settlement to-date. Here is a summary of the worst incidents.
8 Steps to Developing a Health IT Security Training Program
Avoid having problems with data protection. Here are eight steps to take to develop and support an effective IT security training program.
Sentencing for Criminal HIPAA Violations
Nearly a year after being convicted, three pharmaceutical company employees are sentenced for healthcare fraud and HIPAA violations.
Not Updating BAAs Can Be Costly
It's better to learn from others mistakes. A recent HIPAA fine underscores the importance of timely and accurate BAAs.
Practice Rounds: AMA Lends a Hand with MACRA
The AMA introduces digital tools to help practices transition to the MACRA era. New data reveals which specialties are Republican.
Top 5 Reasons Physicians Give for Avoiding Social Media
Physician and social media expert Russell Faust describes the top obstacles preventing doctors from utilizing social media as a tool for their medical practice.
9 Safeguards to Avert Ransomware at Your Practice
Small practices can take steps to avoid being hit with ransomware. The key focus should be on implementing technical safeguards and working with staff.
Eleven Things to Never Say to Patients
Physician-patient interactions can be rife with emotion. Here are phrases physicians should take care to avoid during these situations.
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