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Scheduling

Making the Most of Your Patient Portal

It's understandable that many of you are hesitant to implement a patient portal. But practices that have taken the plunge say the time and money spent implementing the new technology leads to big payoffs — and quickly. Here's how to select, implement, and market a portal that will appeal to your patients.

Scheduling

Nate Moore

Nate Moore doesn't have a crystal ball, but he says that every practice should be able to plan ahead based on appointment data.

With Labor Day fast approaching, we asked our editorial advisory board about the highlight of their summer.

In our recurring blog "Inbox" we share comments from physicians and practice administrators telling us what keeps them awake at night.

The Civility CEO lets you know how to ensure your patients' waiting room is friendly for people of all ages and all temperaments.

Ron Harman King

Every physician practice is dealing with stretched resources these days, but that's not an excuse for bad customer service.

Ron Harman King

What is the way to improving poor reviews from patients online? One expert says it comes down to basic customer service.

©Lightspring/Shutterstock.com

What happens when you are subpoenaed as a witness when you are a solo practice? A lost day is tough to swallow.

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