If we were going to launch our new endeavor, I had to first figure out a few things. I set about determining what my sister’s existing practice was all about. This required a two step approach: 1) Interviewing the staff, and 2) Interviewing the patients. The goal was to get a better understanding of the pros and cons of Life Wellness, what makes it unique, the challenges presented, and what each group thought should be its direction for the future.
