Aimee Heckman, CPB, CPPM

Patient engagement begins by recognizing that greater responsibility for payment has also led to greater expectation and choice on the part of patients.

New legislation, as well as changes in patient expectations, present a host of challenges and opportunities for getting paid for service this year.

It’s critical that independent practices make sure that they are laying the groundwork to make telehealth a robust part of their care delivery and their bottom line.