Kyle Bradford Jones, MD

A designer waiting room will surely impress new patients, but will not affect the quality of care you provide. Make sure you focus on meaningful metrics.

Many physicians compare efforts to initiate policy changes to trying to move a mountain with a shovel, and indeed it sometimes takes just as long.

One of the most crucial aspects of patient relationships is understanding how our thinking as physicians compares to how patients tend to think about medical problems.

There is an unfortunate expectation among society and patients that everything affecting health can be addressed and solved.

We have all experienced patients who demand certain tests or treatments and see the physician’s role as rubber-stamping whatever is desired. Here's how to deal.