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July 19, 2013
Article
As a physician or administrator, you should be close to your staff, but also maintain professional standards.
July 12, 2013
There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.
July 05, 2013
Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.
June 28, 2013
When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.
June 21, 2013
Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.
June 14, 2013
Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.