Avoid Perceptions of Inappropriate Behavior at Your Medical Practice
As a physician or administrator, you should be close to your staff, but also maintain professional standards.
Settling Conflict between Your Medical Practice Employees
There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.
Why Poor Customer Service Continues in Medical Practices
Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.
Three Characteristics of Ideal Medical Practice Staff
When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.
Customer Service Training for Your Medical Practice
Routine customer service training should occur at your medical practice. Here's how to make a training plan and check in on what staff are taught.
Customer Service Techniques All Medical Practices Must Use
Corporate customer service techniques tailored for use in physicians' offices can increase your patient base, revenue stream, and good reputation.
Crisis Communication Tips for Medical Practices
The unexpected can happen at your medical practice. But you can take proactive steps to get you and your team ready. Here's how.
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