Author | Robert Thomson



Avoid Perceptions of Inappropriate Behavior at Your Medical Practice

July 19, 2013

As a physician or administrator, you should be close to your staff, but also maintain professional standards.

Settling Conflict between Your Medical Practice Employees

July 12, 2013

There will be personality clashes or arguments between members of your medical practice staff. Here are some tips to reach a resolution and reinstate teamwork.

Why Poor Customer Service Continues in Medical Practices

July 05, 2013

Despite training and numerous resources on good customer service, the opposite occurs regularly in medical practices. Here’s my theory why.

Three Characteristics of Ideal Medical Practice Staff

June 28, 2013

When hiring for your medical practice, you want staff to treat patients as if they were the patient themselves. Here are three traits to look for.