'Problem' Patients: Dealing with Angry, Edgy PatientsMay 25th 2011
Perhaps one of the biggest complaints I’ve heard from doctors is that they are seeing an increasing number of angry patients. Appointments are clouded by a tension that used to be rare. It’s difficult to get these patients to open up. Little or no conversation takes place.
'Problem Patients': When Modesty and Honesty Get in Your WayMay 18th 2011
It may seem like a stretch to address these two very different concepts together, but soon you’ll see how closely related they are, and how understanding the background for both can help you improve relationships with your patients.