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Catherine Hambley, PhD, is CEO of Brain-Based Strategies Consulting, where she specializes in executive coaching, leadership and team development and organizational transformation. Catherine has an extensive background in healthcare, where she works with physicians, nurses and hospital executives to create cultures of learning, collaboration and engagement.
We are not much good to others, if we are not good to ourselves.
The Covid 19 pandemic has led to unprecedented impacts on the healthcare system, healthcare providers, and society as a whole. You and your staff are on the front lines of what is proving to be a crisis the likes of which we have not previously experienced. While so many of you are experiencing the impact of the novel coronavirus on your day-to-day medical practices, it is imperative to recognize and respond to the psychological impacts this pandemic has on you, your staff, and your patients and their loved ones. No doubt you have availed yourself of the plethora of medical information readily available to you through various websites and professional associations. There is now a large volume of information about the psychological implications-the intent of this article is to distill that information into readable bites so you can put strategies into practice, for your practice.
Let’s start with the implications for you and your staff. With a healthcare crisis such as this one, where there are many uncertainties and constant change, people can react in different ways, from distress to acute stress, meaning that their ability to function will also vary. Take time to self-reflect on how the pandemic is impacting you. Depending on what you notice, you may need to take more or less time to engage in activities that will mitigate the negative impacts of stress so you can function optimally. Below I will review some basic stress resiliency practices you can put into use today. Before thinking about how to help your staff, take care of yourself first. We are not much good to others (staff or patients), if we are not good to ourselves.
Recognize that there are a host of emotions that might get triggered at this time, including fear (response to an imminent threat), anxiety (anticipation of future threat), helplessness, hopelessness, guilt, isolation, and even rejection. These emotions can impair one’s ability to function optimally (emotions get our attention and we tend to react faster than we think). The goal is help yourself and others proactively employ strategies to mitigate and cope with these emotions.
During this time, you may find that a different type of “leadership” style is required, one that is more facilitative and focused on helping people manage in healthy and productive ways. Here are some suggestions:
This is a time when many patients and their loved ones will be experiencing a myriad of emotions-fear, sadness, and even anger-and they will be more easily triggered due to the stress they are experiencing. The most important steps are ones that serve to mitigate stress:
Changing habits: this pandemic has taught us all that there are new behaviors that we must practice if we are to avoid becoming ill and/or spreading the virus. It is important to recognize that developing new habits is definitely possible (we can form new neural connections) if we practice, practice, practice (to hard-wire the changes). Creating reminders and supporting one another in practicing the new behaviors are great ways to help develop new habits.
I hope these strategies prove beneficial for you, your staff, your patients, and your loved ones.
Catherine Hambley, PhD, is CEO of Brain-Based Strategies Consulting, where she specializes in executive coaching, leadership and team development and organizational transformation. Catherine has an extensive background in healthcare, where she works with physicians, nurses and hospital executives to create cultures of learning, collaboration and engagement. Check out her website at www.brainbasedstrategies.com