Neil Baum, MD

Cross-training, better staff meetings and role-playing can turn individual employees into a team that weathers shortages.

Two Lego pins one hole off cost two hours. In a practice, small errors cost far more. Neil Baum, MD, on 10 details that matter.

Neil Baum, MD, on why the Stanford marshmallow test explains the money habits that decide a physician's financial future.

How a phone is answered and when labs are ordered can reshape a practice. Neil Baum, MD, explains the butterfly effect.

Neil Baum, M.D., on the mindset shifts and daily habits that turn satisfied patients into loyal, raving fans of your practice.

Neil Baum, M.D., on why most clinical alerts are noise and three ways practices can cut through it to focus on what's actionable.

Neil Baum, MD, explains why seeing patients on time is the single best way to boost satisfaction, retention and your practice's reputation.

Neil Baum, MD, explains why a no-excuse mindset builds patient trust and how practices can turn complaints into solutions.

Neil Baum, MD, on why no patient visit is complete until the physician confirms the patient understands the treatment plan.

Neil Baum, M.D., shares three ways to keep patients loyal to your practice, from communication to cost transparency.

A urologist on when a lie can protect a patient and when a hard truth needs to be delivered with compassion.

Neil Baum, M.D. on why convenience, not just diagnosis, is what keeps patients loyal and coming back to your practice

Neil Baum, M.D., on why AI fluency is now essential for practices and how to build it before competitors pull ahead.

The leap from training to practice trips up new physicians. Neil Baum, M.D., breaks down what to handle before patient No. 1.

Neil Baum, M.D., explains how Tesla's hurricane fix shows why practices should foster creativity and smart risk-taking.

Water boils at 212°, not 211°. Neil Baum offers 15 small, one-degree changes that can transform patient care and outcomes.

A rubber band is only useful when stretched. The same goes for a medical practice trying to grow past its comfort zone.

Neil Baum, M.D., shares three habits from more than 40 years in practice that exceed patient expectations and help reduce physician burnout.

Neil Baum, M.D., walks physicians through how to cleanly leave a practice, from reviewing contracts and notifying patients to securing tail coverage.

Health care veterans resistant to innovation can create barriers to progress, but converting them from adversaries to allies may be the answer.

Neil Baum, M.D., draws on restaurant service principles to help physicians improve patient experience, handle mistakes and build lasting loyalty.

A dying friend's perspective shift shows how gratitude and the lost art of the handwritten note can transform your practice and prevent burnout.

A real-world ChatGPT mix-up illustrates why physicians must verify AI-generated responses before trusting them in clinical or patient-facing settings.

Neil Baum, M.D., makes the case for why AI will never replace the human connection at the core of patient care.

America's health care system is broken. Here's what it will actually take to fix it.

A thank-you note from Lou Holtz inspired Neil Baum, M.D., to share why handwritten notes are a powerful tool for physician practices.

What lessons can health care practices take away from the popular grocery store chain Trader Joe's? There are quite a few.

Neil Baum, M.D., explains why physicians should build a social media presence to reach patients and counter health misinformation.

Identifying your ideal patient sharpens your marketing, strengthens doctor-patient relationships and drives practice growth.

Neil Baum, M.D., walks through structuring staff meetings that support patient care, improve workflows and strengthen team cohesion.