• Industry News
  • Law & Malpractice
  • Coding & Documentation
  • Practice Management
  • Finance
  • Technology
  • Patient Engagement & Communications
  • Billing & Collections
  • Staffing & Salary

Employee Patients

Article

We have several employees who are also patients. Is there any way that we can provide better confidentiality to our employees so that their medical histories are not viewed by other employees at transcription, check out, filing, and so on?

Question: We have several employees who are also patients. Is there any way that we can provide better confidentiality to our employees so that their medical histories are not viewed by other employees at transcription, check out, filing, and so on?

Answer: I actually don’t think you should change your work flow to accommodate employee-patients. I think you should stop seeing them. Their confidentiality is at greater risk than that of an average patient. They may want to withhold medical information you need because of their dual role, and it gets icky when you ask them to pay. I think you should refer these patients to physicians you trust.

If you do keep them, the only way to protect them from the usual work flow is to handle all of the business-related issues yourself or to delegate them to your manager.

Related Videos
The importance of vaccination
The fear of inflation and recession
Protecting your practice
Protecting your home, business while on vacation
Protecting your assets during the 100 deadly days
Payment issues on the horizon
The future of Medicare payments
MGMA comments on automation of prior authorizations
The burden of prior authorizations
Strategies for today's markets
© 2024 MJH Life Sciences

All rights reserved.