Five Reasons Your Staff Fails to Collect from Patients

March 18, 2015
Cheryl Toth

Collecting from patients is vital to a practice's bottom line. But often, it is an inconsistent process, done poorly. Here's what you can do about it.

After 25 years of training medical practice staff how to successfully ask patients to pay at the point of service, there are many common excuses that we hear when staff members fail to collect. Everything from not knowing how much to collect to refunding patient collections to inconsistent collections. All of these excuses are the result of one or more missteps during implementation. Here are five reasons point-of-service collection efforts fall flat, and what you can do to avoid them.To view the slides in PDF format, click here.