How One Practice Successfully Reduced Missed Appointments

By taking charge, tapping into technology, and implementing changes, chiropractor Jeff Robichaud lowered patient no-shows at his Massachusetts practice.

Jeff Robichaud, a chiropractor at Concord Clinical Health Center in Concord, Mass., has experienced many missed patient visits. But by taking charge and implementing changes, he’s been able to reduce them considerably. In this podcast, Robichaud tells us which patients tended to miss appointments, and how small changes he made has increased their likelihood of showing up.