P2 Management Minute: Measuring practice staff performance

Hey there folks, my name is Keith Reynolds, I’m the editor of Physicians Practice and for today’s P2 Management Minute let’s size up staff productivity in just three data-driven steps.

Start with what patients feel. Use the CG CAHPS survey and track the ‘top-box, ’those ‘always’ answers, every quarter. Break results down by visit type or location, then share wins and gaps with the whole crew. It’s a quality score, a marketing tool, and, thanks to CMS, sometimes a paycheck factor.

Next, measure encounters, work RVUs, or panel size per full-time equivalent. Compare your numbers to MGMA or specialty benchmarks each month. A dip in visits, or a pileup of unworked RVUs, flags scheduling chokepoints or understaffed roles before your revenue feels the hit.

Finally, follow the money. Post last month’s net-collection rate, A/R days, and denial rate on a shared scorecard. Aim for 95-percent collections and 1.5-months A/R or better. Celebrate billers who slash denials and coach anyone whose follow-up drags. Pair these stats with phone-answer times and portal use for a complete picture.

Track these three metrics and you’ll turn raw data into real performance gains. For more bite-size practice tips, be sure to check out PhysiciansPractice.com. I’ll see you tomorrow on the P2 Management Minute!

About the P2 Management Minute

The P2 Management Minute is a fast-paced video micro-series from Physicians Practice that distills proven management strategies into bite-size, one-minute episodes for busy medical practice administrators and lead physicians. Each installment spotlights high-impact tactics—drawn from real-world best practices and expert insights—that administrators can apply the same day to boost efficiency, strengthen patient satisfaction, or elevate staff engagement. No theory, no fluff; just concise, actionable guidance that respects tight schedules and delivers measurable results between appointments.

Record your own!

Interested in stepping in front of the camera to share a quick tip of your own, or have a suggestion for a topic we should spotlight in an upcoming P² Management Minute? We’d love to hear from you. Whether it’s a proven strategy for streamlining workflows, a clever morale-booster, or a hard-won lesson on patient engagement, your insight could help peers across the country elevate their practices in just 60 seconds. Drop Keith a note at kreynolds@mjhlifesciences.com with your idea—or, better yet, a brief outline or smartphone video sample—and we’ll walk you through the simple submission process. Let’s collaborate to make every minute count for the medical community.

Keith A. Reynolds is the editor of Physicians Practice and wants to know what practice issues are keeping you up at night. You can let him know at kreynolds@mjhlifesciences.com.