How to React to Angry Patients
Handling a confrontation with an angry patient is critical to malpractice risk management. Here are five tips handle difficult encounters appropriately.
At some point in their careers, most medical staff members, physicians, and practice managers will face an angry patient.
It's critical to handle these situations the right way. If not, the situation could escalate into a full-blown conflict, and/or it could increase the likelihood that the patient will file a malpractice lawsuit.
To help ensure you are handling difficult patient encounters the right way at your practice, we asked Robin Diamond, senior vice president and chief patient safety officer for physician insurer The Doctors Company, to weigh in.
Here, she shares five tips for dealing with difficult patient encounters.
HIPAA highlights: 2 disturbing class actions, OCR risk analysis enforcement
April 24th 2025Two class-action lawsuits targeting the University of Maryland Medical Center and the University of Kansas Health System for years-long cyberstalking and unauthorized access to protected health information spotlight massive HIPAA risk-analysis failures and underscore the urgent need for stronger health care cybersecurity safeguards.
