Aubrey  Westgate

Five ways to better manage workplace conflict

In any work environment, tensions arise between staff members, between staff members and managers, and between managers. The trick, however, is learning to manage that conflict so that it does not escalate into a full-blown crisis.

Due to the stressful nature of medical practice, workplace conflict may be even more common. To help ensure you know exactly how to handle it next time it arises, we asked Beth Brascugli De Lima, SHPR-CA, principal and founder of human resources consulting firm HRM Consulting, Inc., to weigh in.

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To help ensure you know exactly how to handle workplace conflict at your medical practice, we asked an expert to weigh in.


Eight Steps to Conducting a Meaningful Use Risk Analysis

To comply with HIPAA, and to successfully attest to the government’s requirements for meaningful use of EHRs, medical practices must conduct a security risk analysis. 

Essentially, that means practices must conduct an accurate and thorough assessment of the potential risks and vulnerabilities to the confidentiality, integrity, and availability of their electronic protected health information (ePHI), according to the 

While this process sounds daunting, it may not be as costly or as time-consuming as you think.

Complying with HIPAA and meeting meaningful use by creating a security risk analysis isn't as costly or time consuming as you think. Here are eight simple steps

Eight steps to conducting a meaningful use risk analysis

5 etiquette tips for physicians and medical staff

When dealing with declining reimbursement, increasing overhead, healthcare reform, meaningful use, the list goes on and on, it’s easy to let the small stuff slide - like your manners.

Don’t. Proper etiquette may be the difference between a highly satisfied patient and a disgruntled, lawsuit-prone nightmare.

“Employing good manners and knowing the proper rules of etiquette in the business arena/medical arena really can make a difference in how you are perceived by the patients,” Karen Hickman, an etiquette protocol consultant who trains healthcare staff and physicians throughout the country, recently told Physicians Practice. “It lets them know that you value them, and that your office and your staff is happy to have their business.”

Here are five etiquette mistakes to avoid

Good manners may be the difference between a highly satisfied patient and a disgruntled, lawsuit-prone nightmare. Here are some tips.


9 team-building activities for your practice

Get your staff motivated to work hard and succeed with these great activities
