Integrating Staff From Two Practices

June 1, 2009

We have a practice where two locations have merged into one. Each location had its own staff. Now that they are together, we would like to take advantage of economies of scale (using downtime from one area to help with the other area). But we are experiencing incredible resistance. No one wants to help people from the other group. Unfortunately, most of the physicians still believe that they should be able to keep their “old” staff to themselves. What do we do?

Question: We have a practice where two locations have merged into one. Each location had its own staff. Now that they are together, we would like to take advantage of economies of scale (using downtime from one area to help with the other area). But we are experiencing incredible resistance. No one wants to help people from the other group. Unfortunately, most of the physicians still believe that they should be able to keep their “old” staff to themselves. What do we do?

Answer: Medical offices work top down, usually.

If the physicians are not on board, you will have this problem forever.

The physicians need to get in a room and decide how they want to play. If they do want to share, and the economic upsides are clear, then they need to act accordingly and explain the facts to the staff.