It's a common error for physicians to think their managers and staff can do anything they ask of them.
It's a common error for physicians to think their managers and staff can do anything they ask of them. Compliment notwithstanding, such absolute faith may in fact place an unfair burden on the recipients. Conversely, does your staff face a mounting workload but never seems to get their jobs done? They may be on overload. Staff overload is dangerous. It compromises employee satisfaction, breeds confusion, and impedes your practice's ability to provide superior patient service.
Even the best staff has its limits if a practice is growing. In that case, it may be time to look for different ways to get the job done. Outsourcing just might be the ticket. Consider these experts:
Whether you have on your practice's plate a one-time job (renovating the office) or a vital daily task (working delinquent accounts), you can find a good outsourced match for your needs. Poll your colleagues, research services on the Internet, and take advantage of whatever annual conferences you attend by exploring the vendor offerings in the exhibit hall. If you recently heard a speaker you really liked or if you read an article by someone that aligns with your needs and your philosophies, visit the associated Web site and ask for references.
Note that your problems don't necessarily end with finding a service provider. Monitoring performance and costs of the outsourced tasks is critical to success, especially for long-term services. For the first 90 days, closely inspect results and hold the vendor accountable for any variations from the promised outcome. Still satisfied after 90 days? Then just periodically spot-check so you stay in control and don't sacrifice quality for convenience.
Judy Capko is a healthcare consultant with more than 20 years of experience. She is also the founder of Capko & Company (www.capko.com). Her emphasis is on improving practice performance by valuing staff, building patient-centered strategies, and making the most of resources. She is the author of the top-selling book, "Secrets of the Best-Run Practices." Judy has received national recognition in her field, working with both small and large practices, as well as major academic faculty practices from coast to coast. She is a popular speaker for major healthcare conferences and healthcare executive summits. She can be reached at firstname.lastname@example.org or 805 499 9203.