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Staff Productivity
How can I measure the productivity of my registration staff?
Question: How can I measure the productivity of my registration staff?
Answer: Each staff member works approximately 420 minutes per eight-hour workday, (accounting for coffee breaks, interruptions, restroom breaks, etc.). The average receptionist should be able to handle about 60 to 80 patients per day; that equates to six to seven minutes per patient. To check this, clock the time it takes your staff to process a registration. Clock 30 registrations, and average the time per registration. Be sure to evaluate new and established patient registrations, since the former takes a lot longer than the latter. Of course, if you have pre-visit registration processes in place, which are recommended, the productivity of your on-site receptionists should double or even triple.
Asset Protection and Financial Planning
December 6th 2021Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more.
Reducing burnout with medical scribes
November 29th 2021Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.
