Maintaining high customer service standards can increase patient satisfaction. Here are 11 tips to gain a customer service edge.
Today's patients, perhaps more than ever before, expect higher levels of customer service. As patient-centered care becomes the norm, practices may need to double-down on their customer service efforts in order to create a more enticing and customized patient experience. From the first point of contact through the billing cycle and beyond, practices may benefit by establishing solid customer service policies. Â Here are the top 11 customer service tips for practices: