Physicians Practice Pearls: The Value of First ImpressionsByKenneth HertzMarch 1st 2008“Doctor’s office - please hold,” is not what anyone wants to hear when calling your practice, especially for the first time. Teach staff how to handle your calls properly.
Physicians Practice Pearls: Budgeting for the FaintheartedByKenneth HertzOctober 1st 2007Here’s the right way to develop your annual budget.