
Strong patient engagement and clear patient-provider communication empower physician practices to improve health outcomes and reduce costly malpractice claims.
Marlene Icenhower BSN, JD, CPHRM is a Senior Risk Management Specialist at Coverys with more than 30 years of combined medical-legal experience in a variety of settings. With a background in professional liability litigation and regulatory compliance, Marlene has extensive experience advising clients in the healthcare industry regarding compliance with state and federal laws and risk reduction techniques.

Strong patient engagement and clear patient-provider communication empower physician practices to improve health outcomes and reduce costly malpractice claims.

By truly mastering the art and science of documentation, practice managers and physicians can enhance patient care, facilitate communication, and defend against potential malpractice claims.