
Strong patient engagement and clear patient-provider communication empower physician practices to improve health outcomes and reduce costly malpractice claims.
Susan L. Montminy, EdD, MPA, BSN, RN, FASHRM, CPHRM, CPPS, is the Senior Director of Risk Management and Analytics at Coverys. She is a strong advocate for patient safety and compassionate caregiver care. She has extensive clinical experience and has held leadership positions in various healthcare settings, including hospitals, trauma centers, and clinics.

Strong patient engagement and clear patient-provider communication empower physician practices to improve health outcomes and reduce costly malpractice claims.