Owen Dahl

A simple acronym can help your practice retain staff.

Learn how to identify signs of workplace violence and how to respond to a potential threat.

You cannot avoid employee mistakes, but you can make sure the same mistake isn't made twice.

How do you post charges, payments, and adjustments in value-based payment models?

In order to foster high-performing teams, organizations need both coaches and mentors.

Looking for a way to help yourself and your staff be more productive? Look no further than these five steps.

A Lean Six Sigma concept can help medical practices boost patient satisfaction and experience by simply looking at who does the tasks required.

What is time-driven activity based cost accounting and how does it help your practice understand the cost of seeing a patient?

When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.

Don't allow new patients to wait 30 minutes because of an outdated intake process, here are ways to make it more efficient.

You can add one more patient by rearranging your staff's tasks to find maximum productivity.

Use the "knowledge, skills, and attitude" concept when hiring staff at your practice, to ensure you bring the right person aboard.

If you are looking to improve processes at your practice, an effective method for problem improvement is the "5 Whys."

Approximately one in five people suffer from a mental illness in the U.S. It makes sense to address mental health issues in the primary-care setting.

With the increased emphasis on patient satisfaction and quality of care it is helpful to ask yourself if your practice is a patient-focused organization.

By valuing staff members' input and investing in their development, your practice will reap the benefits of increased efficiency and better patient care.

Achieving the principles and goals of lean management will help your practice make a continued commitment to improving patient care.

For practices, managing the change process is critical to success. Start emotionally preparing your team for the ICD-10 transition.

Creating access to quality patient care at a reasonable cost requires a systematic approach that involves both physicians and staff members.

Value-based reimbursement programs have arrived. Physicians can react with frustration or adjust their practices to meet the new metrics for payment.

There is no time like the present to review your patient payment strategy. Here are 11 questions every practice should consider.

While the physician will set the tone for patient visits, staff members can and should help facilitate that process.

Administrators and physicians are both leaders. While each role is important and unique, in order to be most effective, they need to work together.

Applying lean thinking is becoming more prevalent as declining reimbursements and health reform pressures drive practices to operate more efficiently and at lower cost.

If you are an independently minded physician, take heart. There is a way to work with new quality standards and still retain your autonomy.

Practice administrators should consider more than just the top-line revenue. It's all about effectively managing your resources.

Time is limited and money is tight. How can your practice morph into a new practice model and still ensure that it is paid adequately for patient services?

Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.

Strategic planning as a process implies a look at the future and anticipation of changes. Your practice mission statement, values, and past performance will all dictate how your practice will respond to future events.

Medical practices have traditionally focused on patient care, leaving the business end to administrators. Now, as health reform advances, practice models are rapidly changing. Here's how to embrace the changes.