Owen Dahl, LFACHE, CHBC is a consultant, author, speaker and professor with more than 50 years of experience in healthcare administration. He is an independent consultant based in The Woodlands, Texas.
CREATES: An approach to employee retention
A simple acronym can help your practice retain staff.
Workplace violence: It could happen to you
Learn how to identify signs of workplace violence and how to respond to a potential threat.
The why matters
You cannot avoid employee mistakes, but you can make sure the same mistake isn't made twice.
How to prepare for a capitation payment model
How do you post charges, payments, and adjustments in value-based payment models?
Coach vs. mentor
In order to foster high-performing teams, organizations need both coaches and mentors.
Use the 5S methodology to reduce waste
Looking for a way to help yourself and your staff be more productive? Look no further than these five steps.
Staffing correctly to meet patient demand
A Lean Six Sigma concept can help medical practices boost patient satisfaction and experience by simply looking at who does the tasks required.
A Metric to Quantify the Cost of Patient Visits
What is time-driven activity based cost accounting and how does it help your practice understand the cost of seeing a patient?
Put Patients First When Designing Your Practice
When it comes to designing your practice, be sure to design with the patient, and then the doctor, in mind.
Practices Must Review Patient Intake Processes
Don't allow new patients to wait 30 minutes because of an outdated intake process, here are ways to make it more efficient.
Add One More Patient without Compromising Balance
You can add one more patient by rearranging your staff's tasks to find maximum productivity.
Nailing Down Hiring and Retaining Staff at Your Practice
Use the "knowledge, skills, and attitude" concept when hiring staff at your practice, to ensure you bring the right person aboard.
How the 5 Whys Can Work in Healthcare
If you are looking to improve processes at your practice, an effective method for problem improvement is the "5 Whys."
Integrating Behavioral Health into Your Practice
Approximately one in five people suffer from a mental illness in the U.S. It makes sense to address mental health issues in the primary-care setting.
Defining a Patient-Focused Organization
With the increased emphasis on patient satisfaction and quality of care it is helpful to ask yourself if your practice is a patient-focused organization.
Medical Practice Staff Are Your Greatest Asset
By valuing staff members' input and investing in their development, your practice will reap the benefits of increased efficiency and better patient care.
Lean Practice Management for Physicians
Achieving the principles and goals of lean management will help your practice make a continued commitment to improving patient care.
Making Positive Changes in Your Medical Practice
For practices, managing the change process is critical to success. Start emotionally preparing your team for the ICD-10 transition.
Should Your Practice Use a Quality Management System?
Creating access to quality patient care at a reasonable cost requires a systematic approach that involves both physicians and staff members.
Strategies for Dealing with Value-Based Modifiers
Value-based reimbursement programs have arrived. Physicians can react with frustration or adjust their practices to meet the new metrics for payment.
Managing Your Practice's Revenue Cycle in 2015
There is no time like the present to review your patient payment strategy. Here are 11 questions every practice should consider.
Six Ways Medical Staff Can Improve Physician-Patient Relationships
While the physician will set the tone for patient visits, staff members can and should help facilitate that process.
Managing Physician and Administrator Relations
Administrators and physicians are both leaders. While each role is important and unique, in order to be most effective, they need to work together.
Improving Costs at Your Medical Practice Through Lean Management
Applying lean thinking is becoming more prevalent as declining reimbursements and health reform pressures drive practices to operate more efficiently and at lower cost.
Embracing 'Quality' Medicine
If you are an independently minded physician, take heart. There is a way to work with new quality standards and still retain your autonomy.
Effective Cost Management for Your Medical Practice
Practice administrators should consider more than just the top-line revenue. It's all about effectively managing your resources.
Be Prepared for Change in Reimbursement Models
Time is limited and money is tight. How can your practice morph into a new practice model and still ensure that it is paid adequately for patient services?
Medical Practice Customer Service Must Satisfy Patients and Staff
Excellent customer service should be a benchmark for your office, to ensure the happiness of both your patients and employees.
Strategic Planning for Your Medical Practice
Strategic planning as a process implies a look at the future and anticipation of changes. Your practice mission statement, values, and past performance will all dictate how your practice will respond to future events.
Creating a Culture for Success at Your Medical Practice
Medical practices have traditionally focused on patient care, leaving the business end to administrators. Now, as health reform advances, practice models are rapidly changing. Here's how to embrace the changes.
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