28 ways to reduce EHR inbox fatigue

January 24, 2020
Drew Boxler
Drew Boxler

Editor of Physicain's Practice

,
Logan Lutton
Logan Lutton

Associate Editor, Medical Economics and Physician's Practice

Vendors and providers must collaborate on improvements, according to researchers.

Electronic health records (EHRs) have contributed to physicians’ increased reports of burnout and reduction in autonomy. Most studies examining the effects of these systems have focused on the introduction of EHRs to physician practices as a whole, but a recent study in JAMA Open Network Health Informatics focused on an often-overlooked aspect of EHR systems: the messaging inbox.

The researchers compiled a list of 28 recommendations for healthcare organizations, EHR vendors, and researchers to reduce the growing onslaught of EHR messages for physicians.

Below are the recommendations which are organized into five categories: messaging complexities, inbox interface, cognitive load, team communication, and message content.