Logan Lutton

Victor Bornstein, CEO and Founder of Justpoint, discusses how the company is using artificial intelligence to analyze medical malpractice claims and benefit both plaintiffs and defendants.

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How Justpoint is using artificial intelligence to analyze medical malpractice claims 

Artificial intelligence can shake up malpractice claims

As a result of the COVID-19 pandemic, the American Hospital Association (AHA) estimates that 

hospitals and health systems have lost more than $202 billion

 from a drop in revenue, combined with COVID-19 expenses, during the four-month period from March to June 2020. 

Healthcare services expenditures also dropped 38%

 in April 2020, as compared to the previous year, and many practices are now contending more with patients who are unemployed or uninsured and unable to pay for doctor visits, specialty care and routine procedures. These numbers will undoubtedly rise, as 

nearly 27 million Americans could potentially become uninsured

Adjusting to new ways of operating during COVID-19 -- and maintaining the revenue cycle all the while – is critical as the industry continues to navigate uncertainties about reimbursement for virtual care and increasing numbers of patients losing their jobs.

Five Tips for Improving RCM in a Post-Pandemic World

With growing expenses and lower revenue, healthcare providers can no longer afford to wait weeks for payments to be processed or face extended reimbursement times because of denials and incorrect coding. Practices must put a stronger focus on revenue cycle management (RCM) in order to remain a viable business, reduce the risk of having to cut back on staff or practice hours, and continue delivering the services their patients expect.

, a leading health information technology and services provider, 

 serves as senior director, Greenway Revenue Services. With more than 13 years of experience in the ambulatory EHR and practice management market, he oversees the daily billing operations of revenue services for customers, ensuring compliance with divisional established policies and protocols, adherence to government and insurance payer policies and assurance of customer conflict resolution. In addition to his daily responsibilities, he also leads the Patient Call Center and Patient Accounts Receivable teams at Greenway.

Articles

Five tips for improving RCM in a post-pandemic world

Recovering from COVID-19: How practices can maintain the revenue cycle in 2021

Victor Bornstein, Founder and CEO of Justpoint—an artificial intelligence startup—discusses the reasons behind the foundation of the company and why he feels it is important to revolutionize the medical malpractice claims space.

Victor Bornstein, Founder and CEO of Justpoint, discusses the reasons behind the foundation of the company 

A new startup tackling medical malpractice claims

Eliminating staff gossip at your practice

Creating a winning team culture in an office is a key to success that cannot be overlooked. Most team builders come in with a lot of buzzwords, flashing lights, and games in order to engage staff members; often times their solutions dwindle and fade as fast as they arrived. There are simple solutions that create a unified team environment that can become permanent. One of the easiest ways to build team unity is a no gossip policy.

The policy is simple- gossip once and you will be warned, gossip again and you will be released. You could implement a few different versions, and with a problematic and bickering staff, you may have to add a few additional steps prior to releasing an employee.

Gossip is dishonest, contagious, and breeds disloyalty for your medical practice and within your team. All of the standard bullet points about building a great culture within your company are affected by gossip. Typically, team members that gossip about each other, gossip about everybody: staff, physicians, patients, and business. It is not “healthy” for your office to allow gossip and having an office full of gossip is a quick way to experience legal and professional ramifications.

When you bring a policy like this into an existing office dynamic, it is imperative that you don’t hand this out in a memo or e-mail. It is imperative to hold a team meeting, with a detailed explanation, and an opportunity for your team to ask questions.

This policy may not be well-received by all of your staff or team members at first. Your biggest culprits will be the most vocal and try to win over the others. Quality people do not gossip, and after the initial implementation phase of this policy, you will be left with quality people, who monitor and remind each other to remain gossip free. 

Here are some tips to make your office a gossip-free zone.
