Good manners may be the difference between a highly satisfied patient and a disgruntled, lawsuit-prone nightmare. Here are some tips.
When dealing with declining reimbursement, increasing overhead, healthcare reform, meaningful use, the list goes on and on, it’s easy to let the small stuff slide - like your manners.
Don’t. Proper etiquette may be the difference between a highly satisfied patient and a disgruntled, lawsuit-prone nightmare.
“Employing good manners and knowing the proper rules of etiquette in the business arena/medical arena really can make a difference in how you are perceived by the patients,” Karen Hickman, an etiquette protocol consultant who trains healthcare staff and physicians throughout the country, recently told Physicians Practice. “It lets them know that you value them, and that your office and your staff is happy to have their business.”
Here are five etiquette mistakes to avoid