7 Customer Service Tips for Physicians and Staff

We asked our practice management experts to reveal their trade secrets for dealing with patients. Here's what they said.

Because we live in the digital age, patients now have access to an overwhelming array of medical information. Meaning they often come to their physicians and ask for specific treatments or drugs that they may not need. That places pressure on well-meaning physicians to listen and explain, yet somehow stay on top of packed patient schedules.So how should busy physicians get through their days without giving patients short shrift? We talked to the experts to find out how physicians can conquer their greatest customer-service challenges. Here's what they said.