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New technology can make a remote workforce a pleasing reality.
As technology integrates itself into more and more of our daily lives, it was only a matter of time before healthcare leaders joined the conversation.
Sooner or later, every medical practice and hospital will need to evolve and implement the growing list of game-changing digital conveniences. Bold decision-makers, early adopters, and their patients will benefit most and see the greatest return on their investments.
Statistics show, though, that many practices are receding back to the “old-fashioned,” pre-Covid ways of treating patients – with most patients coming into offices to be seen in person. Granted, telehealth and remote patient monitoring solutions are becoming more popular, but adoption has been much slower than industry insiders expected.
To compound the challenge of delivering patient care, the healthcare workforce is stretched thin, and burnout is devouring overburdened staff members. The unfortunate result is often a lower quality of care and a less-than-ideal care experience for all.
Things need to change
Today, medical practices need to think about ways to incorporate hybrid work models that resemble methods used in other industries. Thanks to innovative technology, there are more opportunities for providers and staff to work remotely — this a win-win for practices and patients.
This technology also lessens the workload for team members at the office who have seen double and triple the amount of tasks piling up due to staffing shortages. As a bonus, many of these game-changing solutions can be implemented fairly quickly.
For example, many existing front-desk assignments can be performed remotely:
If each of the tasks above is handled by a staff member working remotely, in-office staff will have more time to focus on their priority of delivering exceptional patient care.
Technology also exists that allows medical assistants to perform many tasks remotely, as well. For example, staff can:
Fortunately, several remote and hybrid opportunities for physicians and providers exist.
Preparing for success
As mentioned, technology is an important driver of the ability to incorporate remote and hybrid staffing models for a medical practice. For offices considering investing in these capabilities, it’s important to have an initial checklist prepared to help ensure that all needs will be met. These items may include:
Investing in a stronger future
It’s worth repeating. As physicians, we need to rethink how we deliver care. Our practice and providers deserve it. Our teams are depending on it. And our patients are craving it.
Monica Bolbjerg, MD is a physician, entrepreneur, and digital health pioneer. She is the founder of Qure4u and has been a speaker at several health innovation think tank forums.