Seven easy ways to expedite the incoming phone call process at your medical practice.
Phones are a major operational issue in many medical practices.The reflexive solution is to add dedicated phone staff and/or move the function to a back room where the incessant ringing is isolated from the rest of the office. A real solution requires understanding the root of the problem.
Why are X telephone lines apparently not enough?
Why is the office getting so many calls?
It is important to remember that phone issues are equal opportunity irritants; they are a nuisance for patients, staff, and providers. The suggested remedies deliver notably improved patient service for significantly less practice labor.