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If staff is overloaded, it may be time to consider outsourcing some of their tasks. Here’s a look at the options.
Even the best staff has its limits if a practice is growing. Sometimes you need help getting the job done. Outsourcing might be the solution. Consider using these experts:
Whether you have a one-time job (renovating the office) or a vital daily task (working delinquent accounts) that is falling behind, you can find a good outsourced match for your needs. Poll your colleagues, research services on the Internet, and explore annual conference exhibit halls. If you recently heard a speaker you really liked, or if you read an article by someone whose services align with your needs and your philosophies, visit her Web site and ask for references.
Of course, you should carefully monitor the vendors taking on your outsourced tasks, especially for long-term projects. For the first 90 days, closely inspect results, and hold the vendor accountable for any variations from the promised outcome. Still satisfied? Then just periodically spot-check so you stay in control, and never sacrifice quality for convenience.
Judy Capko is a healthcare consultant with more than 20 years of experience. Her emphasis is on improving practice performance by valuing staff, building patient-centered strategies, and making the most of resources. She can be reached at firstname.lastname@example.org.
This article originally appeared in the April 2008 issue of Physicians Practice.