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Each day, your practice is bombarded with calls from physicians and patients making prescription requests. The amount of time and energy your staff spends responding to those requests is not insignificant. Staff members tied up with making and returning phone calls means less time spent managing patient flow. Here are some time-saving prescription management tips:
Having documented medication renewals is critical, as is oversight of your practice’s prescription process. Implementing just one of these practices will lighten your staff’s burden and allow them to focus more on patient care.
Elizabeth Woodcock, MBA, CPC, is a professional speaker and consultant specializing in practice management. Elizabeth is a Fellow in the American College of Medical Practice Executives and is a Certified Professional Coder. She can be reached at firstname.lastname@example.org or via email@example.com. Learn more about Elizabeth at www.elizabethwoodcock.com.
This article originally appeared in the May 2006 issue of Physicians Practice.