Practice tip of the week: How to ask patients for reviews in person

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Your weekly dose of wisdom from the Physicians Practice experts.

With all the useful information available on Physicians Practice, it is easy to become overwhelmed.

With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.

In an July 2021 story on how to ask patients for reviews in person, Jonathan Tornetta writes the following:

Encourage transparent patient feedback instead of asking directly for reviews. For example, instead of saying “Can you review us online?” try this: “Would you leave feedback about your experience today because it would help us improve our practice? Would that be okay?” You are giving the patient a way out by not phrasing it as a demand, which hinders compliance. Compliance will further increase if you have the clinician mention the option to leave feedback before directing the patient to checkout. The checkout person can state the script before or after their typical checkout procedures.”

Come back next week for another tip of the week.