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Practice tip of the week: Seven communication sins every practice should avoid


Your weekly dose of wisdom from the Physicians Practice experts.

With all the useful information available on Physicians Practice, it is easy to become overwhelmed.

With this in mind, the tip of the week is a chance to reflect on some of the wisdom found all across the site.

In a September 2021 story on avoiding even common communication errors, Laird Harrison writes the following:

“Avoiding seven common communication errors can boost the productivity of the average medical group by 80 percent. Communication leads to three possible outcomes. It can increase trust and build a relationship, slowly erode trust and the relationship, or instantly destroy trust and the relationship. Favoring the first possibility over the other two takes constant effort from practices.

1). Lack of specificity

2). Lack of desirable behaviors

3). Lack of immediacy, urgency, and promptness

4). Lack of respectful “reBUTals”

5). Lack of appropriate tone and body language

6). Lack of focused attention

7). Lack of directness and candor"

Come back next week for another tip of the week.

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