Plaintiffs' attorneys now pull the EHR audit trail as routinely as the chart. Here's how to make sure yours tells the story you need it to.
|Slideshows|March 5, 2020
Tips for addressing negative online reviews
Author(s)Kevin G. Donoghue, JD, Logan Lutton
Steps prior to considering litigation.
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The disgruntled patient has multiple online outlets on which to provide his or her views. Given that prospective patients consult such reviews when choosing a physician, it is important for doctors to be aware of their online reputation and to guard against unfair comments.
When confronted with online criticism, physicians are left questioning their options. Should they contact the patient or the website? Should they start a defamation lawsuit?
Here are the steps to take.
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