|Slideshows|March 5, 2020

Tips for addressing negative online reviews

Steps prior to considering litigation.

The disgruntled patient has multiple online outlets on which to provide his or her views. Given that prospective patients consult such reviews when choosing a physician, it is important for doctors to be aware of their online reputation and to guard against unfair comments.

When confronted with online criticism, physicians are left questioning their options. Should they contact the patient or the website? Should they start a defamation lawsuit?

Here are the steps to take.

Newsletter

Optimize your practice with the Physicians Practice newsletter, offering management pearls, leadership tips, and business strategies tailored for practice administrators and physicians of any specialty.

Subscribe Now!

Related Content

Latest CME

Burst CME: Targeted Therapy for Optimal Psoriasis Management
Video

Burst CME: Targeted Therapy for Optimal Psoriasis Management

Tina Bhutani, MD

View more
Cases and Conversations™: A Horizon View of Continuous Monitoring Systems for Diabetes Management
Video

Cases and Conversations™: A Horizon View of Continuous Monitoring Systems for Diabetes Management

Diana Isaacs, PharmD, BCPS, BC-ADM, BCACP, CDCES, FADCES, FCCP; Anders Carlson, MD; Jennifer B. Green, MD

View more