Are your patients happy?

Hey there folks, my name is Keith Reynolds, I’m the editor of Physicians Practice and this is the P2 Management Minute. Here are three fast ways to boost patient satisfaction.

1) Offer convenient digital tools

Match modern expectations: enable online self-scheduling, prescription refill requests, bill pay, and secure portal messaging. Add digital check-in and mobile forms so patients arrive ready—less waiting, fewer bottlenecks.

2) Train every role in customer service

Satisfaction is everyone’s job—from physicians to billing. Teach empathy, de-escalation, and clear expectation-setting. Use warm handoffs, and set standards like phones answered within three rings and portal messages returned within one business day.

3) Ask for feedback and act

Send short post-visit surveys, watch comments and call logs, and close the loop within 72 hours. Post a ‘You said, we did’ update so patients see improvements in real time.”

Smarter tech, service skills, and visible follow-through—three steps to happier patients For more bite-size practice tips and tricks make sure you visit PhysiciansPractice.com.

Thanks for watching I’ll see you tomorrow on the P2 Management Minute!

About the P2 Management Minute

The P2 Management Minute is a fast-paced video micro-series from Physicians Practice that distills proven management strategies into bite-size, one-minute episodes for busy medical practice administrators and lead physicians. Each installment spotlights high-impact tactics—drawn from real-world best practices and expert insights—that administrators can apply the same day to boost efficiency, strengthen patient satisfaction, or elevate staff engagement. No theory, no fluff; just concise, actionable guidance that respects tight schedules and delivers measurable results between appointments.

Record your own!

Interested in stepping in front of the camera to share a quick tip of your own, or have a suggestion for a topic we should spotlight in an upcoming P² Management Minute? We’d love to hear from you. Whether it’s a proven strategy for streamlining workflows, a clever morale-booster, or a hard-won lesson on patient engagement, your insight could help peers across the country elevate their practices in just 60 seconds. Drop Keith a note at kreynolds@mjhlifesciences.com with your idea—or, better yet, a brief outline or smartphone video sample—and we’ll walk you through the simple submission process. Let’s collaborate to make every minute count for the medical community.

Keith A. Reynolds is the editor of Physicians Practice and wants to know what practice issues are keeping you up at night. You can let him know at kreynolds@mjhlifesciences.com.