Patients' Biggest Gripe About Physicians
December 11, 2014
We know patients feel frustration with their physicians on some level. But, surprisingly, it's not always about the long wait.
Bob Levoy
How to Engage Your Medical Practice Staff
September 24, 2014
Employees who are "engaged" have greater commitment to the practice, and often go above and beyond their basic job descriptions.
Five Common Interviewing Mistakes Made at Medical Practices
August 6, 2014
Hiring mistakes can be costly, resulting in high turnover, reduced productivity, and lackluster moral. Here are some easy ways to refine your interviewing skills.
What Is Your Medical Staff Really Saying About You?
June 18, 2014
It's hard to know what your staff really thinks. However, finding out is important: good staff morale isn't a nicety, it's a necessity to the health of your practice.
The Communication Gap That Lowers Medical Staff Morale
April 23, 2014
Physicians may feel they praise staff members, but, in reality many come up short. Here are guidelines for giving effective praise.
Pleasing Patients Best Marketing Strategy for Medical Practices
November 14, 2013
When you are sick, dealing with a difficult organization is the last thing you want to do. Here are some easy ways to endear your practice to its patients.
What Is the Level of Stress in Your Medical Practice?
August 14, 2013
Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?
Linking Pay Raises to Medical Staff Performance
April 10, 2013
Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.
Patient Engagement: Making an Emotional Connection
January 23, 2013
Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.
Stay Interviews: How to Keep Medical Practice Staff on the Job
November 14, 2012
Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.
