Practice tip of the week: Making an emotional connection with patients
Your weekly dose of wisdom from the Physicians Practice experts.
Making an emotional connection with patients
Establishing an emotional connection with patients will differentiate your practice in ways that will be profoundly meaningful and appreciated by your patients.
Patients' Biggest Gripe About Physicians
We know patients feel frustration with their physicians on some level. But, surprisingly, it's not always about the long wait.
How to Engage Your Medical Practice Staff
Employees who are "engaged" have greater commitment to the practice, and often go above and beyond their basic job descriptions.
Five Common Interviewing Mistakes Made at Medical Practices
Hiring mistakes can be costly, resulting in high turnover, reduced productivity, and lackluster moral. Here are some easy ways to refine your interviewing skills.
What Is Your Medical Staff Really Saying About You?
It's hard to know what your staff really thinks. However, finding out is important: good staff morale isn't a nicety, it's a necessity to the health of your practice.
The Communication Gap That Lowers Medical Staff Morale
Physicians may feel they praise staff members, but, in reality many come up short. Here are guidelines for giving effective praise.
Pleasing Patients Best Marketing Strategy for Medical Practices
When you are sick, dealing with a difficult organization is the last thing you want to do. Here are some easy ways to endear your practice to its patients.
What Is the Level of Stress in Your Medical Practice?
Higher rates of medical staff turnover are most likely related to workplace stress. What can you do to help?
Linking Pay Raises to Medical Staff Performance
Across-the-board salary increases for staff send the message that stellar efforts will go unrewarded. Let employees know you value and expect excellence.
Stay Interviews: How to Keep Medical Practice Staff on the Job
Exit interviews tell you why good people are leaving – after they've left. Stay interviews help understand an employee's concerns while she is still on the job.
How Senior Friendly is Your Medical Practice?
Every single day, an estimated 10,000 people in this country are turning 65. If you haven't made your practice senior-friendly, now is the time.
Does Your Practice Provide Culturally Competent Care?
If like many communities, yours has significant numbers of non-English speaking people with whom neither you nor your staff are able to converse, your practice is at a serious disadvantage.
Health Literacy: A Life-Threatening Communication Gap
Health literacy is the ability to obtain, process, and understand basic health information and services. How many of your patients truly have a handle on their own healthcare needs?
Employee Compensation: Cost or Investment?
Your view of compensation ― as a cost or as an investment ― can have a major impact on the long term growth of your practice.
Tested Tips for More Effective Staff Meetings
Don't allow your staff meetings to become mired in the muck, stay positive
Tested Tips for Interviewing
There's nothing more disruptive than hiring someone who doesn't work out. Here are some tried-and-true tips to head off disaster.
Employee Referral Programs
In-house referrals have the longest tenure and highest satisfaction of all newly hired employees.
Tested Tips for Performance Reviews
Taking the time to develop accurate and current job descriptions, schedule annual performance reviews, and make yourself available to employees, will reap rewards for both you as a manager and your practice.
Hiring Right: Interviewing
A new employee is typically hired based on the strength of her skills and experience. What's frequently overlooked, however, is how well her personality fits with the practice culture.
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