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Love your staff but worry they’d leave at the first sign of trouble? Read on for our suggestions on keeping your staff happy and loyal to you.
Love your staff but worry they don’t love you - or that they’d ditch you in a heartbeat if something better came along? Well, you should worry - retaining good staff is a key to efficiency and patient satisfaction, yet turnover is notoriously high in medical practices. Here are four ways to keep your staff happy and sticking around.
Training & growth
Well-trained employees feel confident and knowledgeable in their roles, and thus happier in their jobs.
Everyone needs to know what to do and how well they’re doing. Seems simple, but good communication in offices is rare.
Incentives & benefits
Nothing’s nicer to hear than a sincere “thank you,” especially when it comes with a tangible (if inexpensive) perk.
All work and no play makes for a dreary workday. Injecting a little fun into the office builds team spirit and makes staff want to be at work.
Abigail Beckel is managing editor for Physicians Practice. She can be reached at firstname.lastname@example.org.
Erica Lukenich is assistant editor for Physicians Practice. She can be reached at email@example.com. This article originally appeared in the April 2010 issue of Physicians Practice.