Creating a patient satisfaction improvement plan

As patient satisfaction plays a growing role in reimbursement, it’s critical for practices to find ways to boost patient satisfaction scores. But that’s easier said than done – especially since most practice staff and physicians are already stretched thin for time and resources.

To help, we spoke with Meryl Luallin, a partner at California-based medical practice consulting firm SullivanLuallin Group and a medical practice shadow coach. Here’s how she said a practice can develop an effective patient satisfaction improvement plan.