Defining front-desk roles
I have a solo practice, and I have a receptionist with no medical background. She is fast, but she has no initiative. How detailed should her job description be? Do I have to put in writing simple responsibilities such as: water plants daily, organize waiting room in the morning, clean the desk, put cups at the water cooler when it runs low, and open the deliveries?
Question: I have a solo practice, and I have a receptionist with no medical background. She is fast, but she has no initiative. How detailed should her job description be? Do I have to put in writing simple responsibilities such as: water plants daily, organize waiting room in the morning, clean the desk, put cups at the water cooler when it runs low, and open the deliveries?
Answer: No, this isn't really a matter of the job description.
ou -- or, better, your office manager if you have one -- need to have a discussion with your staff member about her role.
If you haven't before, explain that you need her to take authority for the entire front of the house. Give examples such as those you mention. Ask if that's a job she wants. If so, ask what you can do to support her in that pursuit. Reach an agreement. And if she isn't interested, find someone who is. Seek staff who will dive into their jobs, not ones who constantly claim that this or that isn't "part of my job description."
Asset Protection and Financial Planning
December 6th 2021Asset protection attorney and regular Physicians Practice contributor Ike Devji and Anthony Williams, an investment advisor representative and the founder and president of Mosaic Financial Associates, discuss the impact of COVID-19 on high-earner assets and financial planning, impending tax changes, common asset protection and wealth preservation mistakes high earners make, and more.
Reducing burnout with medical scribes
November 29th 2021Physicians Practice® spoke with Fernando Mendoza, MD, FAAP, FACEP, the founder and CEO of Scrivas, LLC, about the rising rates of reported burnout among physicians and how medical scribes might be able to alleviate some pressures from physicians.
